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Premier Leak Detection Privacy Policy

Last updated: 13 May 2026

Premier Leak Detection respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you contact us, use our website, request a callback, make an enquiry or use our leak detection services.

For the purpose of this Privacy Policy, “we”, “us” and “our” refers to Premier Leak Detection.

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Who We Are

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Premier Leak Detection provides professional leak detection services for homeowners, landlords, property managers, insurers and businesses.

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Business name: Premier Leak Detection
Contact: Craig
Email: info@premierleakdetection.co.uk
Phone: 07386 629713
Website: Premierleakdetection.co.uk
 

Information We May Collect

We may collect personal information when you contact us, submit a website form, call us, email us, message us, book an inspection or use our services.

This may include:

  • Your name

  • Your phone number

  • Your email address

  • Your property address or inspection address

  • Details about the leak, damage or plumbing issue

  • Photos, videos or documents you choose to send us

  • Insurance-related information if relevant to the job

  • Communication history, such as emails, messages and call details

  • Payment or invoice details

  • Website usage information, such as cookies, analytics data and enquiry form submissions

We only collect information that is relevant to dealing with your enquiry, providing our services, managing bookings, producing reports, handling invoices or meeting legal and business requirements.

How We Use Your Information

We may use your personal information to:

  • Respond to enquiries

  • Arrange appointments or inspections

  • Provide leak detection services

  • Contact you about your booking or job

  • Prepare reports, findings, photos or supporting documents

  • Provide information for insurance or Trace and Access claims where requested

  • Send invoices, receipts or payment information

  • Keep records of work carried out

  • Improve our website and services

  • Deal with complaints, questions or follow-up requests

  • Meet legal, tax, accounting and insurance requirements

We do not sell your personal information.

Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for collecting and using personal information. The ICO explains that lawful bases can include contract, legal obligation, consent and legitimate interests. 

We may rely on the following lawful bases:

Contract

We use your information when it is necessary to provide a quote, arrange a visit, carry out leak detection work, send reports or manage the service you have requested.

Legitimate Interests

We may use your information where it is necessary for running and improving our business, responding to enquiries, keeping job records, managing customer relationships and protecting our business, provided your rights are not overridden.

Legal Obligation

We may need to keep certain records for tax, accounting, insurance or legal reasons.

Consent

Where we rely on consent, such as certain types of marketing or non-essential cookies, you can withdraw your consent at any time.

Sharing Your Information

We may share your information where necessary with:

  • Insurance companies, loss adjusters or claims handlers, where you ask us to provide information

  • Plumbers, builders, contractors or repair specialists, where needed for follow-up work and with your permission where appropriate

  • Accountants, bookkeepers or payment providers

  • Website hosting, email, form, analytics or IT service providers

  • Legal, insurance or professional advisers

  • Public authorities if required by law

We only share the information needed for the relevant purpose.

Photos, Videos and Reports

As part of a leak detection inspection, we may take photographs, videos, moisture readings, thermal images or notes relating to the property and the suspected leak.

These may be used to:

  • Record findings from the inspection

  • Explain what has been found

  • Support an insurance or Trace and Access claim

  • Help identify the next steps needed

  • Keep a record of the work carried out

We will not use photos or videos of your property for marketing without your permission.

How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary.

In general:

  • Enquiry information may be kept for a reasonable period to manage follow-ups and customer service.

  • Job records, invoices, reports and related documents may be kept for legal, tax, accounting, insurance and business record purposes.

  • Insurance-related information may be kept where needed in case of follow-up questions, disputes or claims.

  • Marketing consent records may be kept until you withdraw consent or ask us to stop contacting you.

We review the information we hold and securely delete or dispose of it when it is no longer needed.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

This may include secure devices, password protection, restricted access to files, secure email systems and careful handling of customer reports and documents. The UK GDPR requires appropriate security measures to protect personal data. 

Cookies and Website Analytics

Our website may use cookies or similar technologies to help the site work properly, understand how visitors use the site and improve performance.

Cookies may be used for:

  • Essential website functions

  • Contact forms

  • Security

  • Analytics

  • Website performance

  • Advertising or tracking, if enabled

The ICO says website visitors need to be told if cookies are being used, what they do, and that non-essential cookies usually need consent. 

You can usually control or disable cookies through your browser settings. If we use non-essential cookies, we should provide a cookie notice or consent option where required.

Marketing

We may contact existing customers or people who have made an enquiry where it is relevant to our services. We will not send you unwanted marketing, and you can ask us to stop contacting you for marketing purposes at any time.

You can opt out by contacting us using the details on this page.

Your Data Protection Rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw consent where we rely on consent

  • Complain if you are unhappy with how your information is handled

Your rights may depend on the lawful basis we rely on and the circumstances of the request.

How to Contact Us

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

Premier Leak Detection
Contact: Craig
Email: info@premierleakdetection.co.uk
Phone: 07386629713

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

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